DeskFrnd supports an online marketing agency with sales & support

By Ashley Kinsey 2022-02-15

About the client

Our client is an online marketing agency, revolutionising the way online marketing is applied to most businesses. They offer the most modern marketing methods, implemented with tailored packages to suit their diverse customer base.

DeskFrnd Team Setup

DeskFrnd runs a team of four dedicated operators covering 12 hours per day, working to support a wide range of businesses that use our client’s services. The exponential growth of their brand meant they needed a customer support team to assist with marketing enquiries, ensuring customers see the best results in their campaigns.

DeskFrnd Team Results

– £40k+ per year in overhead reduction
– 95%+ customer satisfaction
– 30-second response times
– 2x burst capacity over the business periods
– 0 downtime due to staffing or recruitment

What the client is saying about DeskFrnd

We’re a relatively small team though we have extreme growth potential, which DeskFrnd is finally helping us achieve. Managing enquires overnight and at the weekends left minimal time to focus on other areas of business, but our dedicated customer support team means we can now satisfy customers whilst focusing on developing our infrastructures.

The DeskFrnd team are professional and knowledgeable surrounding our brand and services, making it a pleasure to work with them. We’re excited for the future as we continue to up-scale our support and grow even further in sales.”

About DeskFrnd

We build full-service support teams that flex and scale monthly. Our dedicated teams provide technical product and service support and also handle wider issues too – such as invoicing, escalations, and more.

We operate out of multiple countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 100+ trained individuals in one month. Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer.

Our service comes fully managed. We use a three-part management system to ensure consistently high performance from all of our Specialists.